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Thursday, March 29, 2018

A device is having a problem accessing the web and internal network via Ethernet. The ticket says it's an OSI layer 1 issue. What is the most reasonable first troubleshooting step to take once you're at the user's desk?

A device is having a problem accessing the web and internal network via Ethernet. The ticket says it's an OSI layer 1 issue. What is the most reasonable first troubleshooting step to take once you're at the user's desk?

  • Make sure the cable is plugged in and has link lights
  • Check the IP address and make sure it is appropriate for the network
  • See if it works in a different browser
  • Make sure the TCP port isn't blocked 

 
A device is having a problem accessing the web and internal network via Ethernet. The ticket says it's an OSI layer 1 issue. What is the most reasonable first troubleshooting step to take once you're at the user's desk?

EXPLANATION

Layer 1 is the physical layer. This layer transmits raw bits and doesn't differentiate them into packets.
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