A device is having a problem accessing the web and internal network via Ethernet. The ticket says it's an OSI layer 1 issue. What is the most reasonable first troubleshooting step to take once you're at the user's desk?

A device is having a problem accessing the web and internal network via Ethernet. The ticket says it's an OSI layer 1 issue. What is the most reasonable first troubleshooting step to take once you're at the user's desk?

• Make sure the cable is plugged in and has link lights
• Check the IP address and make sure it is appropriate for the network
• See if it works in a different browser
• Make sure the TCP port isn't blocked 

 

EXPLANATION

Layer 1 is the physical layer. This layer transmits raw bits and doesn't differentiate them into packets.